Terms and Conditions of Use

These terms and conditions of Use (“Agreement”) set forth the general terms and conditions of your use of this website (“Website”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “Applicant”, “you” or “your”) and GLOBAL VISA PROFESSIONALS LLC (doing business as “Global Visa Professionals”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. By accessing and using the Website and Services, you expressly acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. Your continued use of the Website and Services constitutes ongoing acceptance of these terms. You acknowledge that this Agreement is a contract between you and Global Visa Professionals, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

These Terms are in addition to, and do not nullify, any other agreement between you and us or any other applicable terms and conditions found in the Service.

  1. Scope of Services

Global Visa Professionals strives to provide accurate information and assist with obtaining travel visas, passports, or other documents for international travel. We endeavor to maintain the latest travel document requirements, application forms, fees, and processing times on our website and in our application kits. However, these details are subject to frequent and unannounced changes. Final decisions on visa or passport issuance, processing times, and validity are made by the issuing authority/government agency, not Global Visa Professionals. Issuing authorities may require additional documentation, reject applications without explanation, or issue travel documents that differ from what was requested, potentially affecting trip plans. Therefore, we strongly advise that you do not purchase non-refundable tickets or reservations until all required travel documents have been secured. Global Visa Professionals shall not be liable for any costs or losses associated with such purchases made prior to securing necessary travel documents.

Global Visa Professionals does not issue visas or passports. We cannot guarantee that any issuing authority/government agency will approve an application or determine the timeline for processing. Issuing authorities may also prioritize requests based on travel dates.

  1. Payment and Fees

2.1 Except as stated in section 2.4 (a) (b) and (c) of this Agreement, any service fees paid by the User to us are non-refundable upon User submission of the requested documents to us for review. Fees paid by Global Visa Professionals to issuing authorities/government agencies are also non-refundable. If an application is rejected, Global Visa Professionals shall not be liable for any financial loss of the Applicant.

2.2 In the event that the issuing authority or government agency requests additional supporting documents after the initial submission, and such documents can be provided without the need to revise or resubmit the visa application form, Global Visa Professionals will submit the additional documentation at no extra charge to the User. However, if a new or corrected visa application form is required due to inconsistencies, inaccuracies, or omissions in the information or documents initially provided by the User, an additional administrative fee will apply to prepare and submit the updated form. The User will also be responsible for any mandatory government or agency fees associated with the new submission.

2.3 If (i) a visa is rejected; or (ii) the User is unresponsive for fifteen (15) days causing the process to be canceled, a new process must be initiated, and the User is liable to place a new order and submit all required fees in accordance with the category of the requested visa.

2.4

(a) The User may request cancellation of the process and receive a full refund of the amount charged by Global Visa Professionals within five (5) calendar days from the date of order initiation, provided that no documents have been submitted to Global Visa Professionals for processing their original order. Note that bank transfer charges and foreign exchange rates may result in a slight difference in the total refund amount received by the User.

(b) The User may request cancellation of the process and receive a partial refund of the amount charged by Global Visa Professionals within fifteen (15) calendar days from the date of order initiation, provided that no documents have been submitted to Global Visa Professionals for processing of their original order. In such cases, Global Visa Professionals will apply a cancellation fee and refund the remaining amount charged, in accordance with the fee schedule as set forth here _______. If the total service processing fee equals or is less than the cancellation fee, then 50% of the service processing fee will be applied as the cancellation fee instead. Note that bank transfer charges and foreign exchange rates may result in a slight difference in the total refund amount received by the User.

(c) If an order is canceled after sixteen (16) calendar days but within thirty (30) calendar days from the date of order initiation, Global Visa Professionals’ service fees are non-refundable. However, the authority/government agency fee may be refundable if the visa application has not yet been submitted to the relevant authority due to an incomplete file or pending documentation from the User. To be eligible for a refund of the government or consular fee under these circumstances, the User must submit a written refund request to Global Visa Professionals within thirty (30) calendar days following the order initiation.

2.5 Cancellation requests will only be considered if submitted within thirty (30) calendar days from the date of order initiation. No cancellation requests will be accepted after this period. If the User cannot provide all required documents, as per the visa category selected during their order, after thirty (30) calendar days of placing the order, Global Visa Professionals reserves the right to cancel the process and retain all fees charged in accordance with the order placed by the User.2.6 Our service fees cover the facilitation of obtaining travel documents and vary based on the selected processing timeframe (e.g., standard, express, urgent). These timeframes refer strictly to the period required by our team to prepare and submit the application once all required documents have been received from the User. The processing period begins only after the User has provided a complete and accurate set of required documents. If any documentation is pending, the processing timeframe will be paused until all items are received. Where the visa process requires a physical or virtual appointment with an embassy, consulate, or other government agency, processing timelines may be affected by the availability of such appointments, which are entirely outside of our control. Accordingly, selecting an express or urgent service does not guarantee that the visa application will be submitted within that timeframe if limited by appointment availability. Our service fees do not include any charges imposed by consulates, embassies, or other administrative bodies. Fees are subject to change without notice, and a complete fee schedule is available on our website.

2.7 Fees for authority/ government agency in accordance with visa category and processing times, charged by those authority/ government agencies are quoted in accordance with the publicly published fees of those authority/ government agencies, which are subject to change, due to nationality, place of residency and processing times. The Applicant will be notified by us upon submission to the authority/ government agency if a disruption with those fees is noted by our team. Global Visa Professionals service fees are available next to each visa category upon purchase, as separate service line items. Additional add-on services will be available to be purchased at the discretion of the Applicant during checkout, or after our evaluation of your specific visa request.

2.8 Expedited and other enhanced services are subject to changes based on external visa requirements. Service fees adjustments may occur, and User will be promptly informed of any service fees change.

  1. Visa Refund Protection Plan

Upon our evaluation and confirmation of eligibility, you may purchase the Visa Refund Protection Plan by paying an additional fee in accordance with our visa service fee as set here _______.

You must follow all instructions precisely and submit accurate documents to qualify for the refund. This Visa Refund Protection Plan fee is separate from the visa application and service charges.

If your visa is denied, we will refund the visa service fee. The refund excludes issuing authority/ government agency’s fees. Refunds will not apply if the visa denial is due to (i) incomplete or false documentation; (ii) failure to attend required interviews; and/or (iii) ineligibility under immigration laws.

To request a refund, you must send to us a copy of the visa rejection letter by email within 5 business days from the date of receipt of the visa rejection letter.

  1. Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

  1. Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

  1. Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

  1. Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by GLOBAL VISA PROFESSIONALS or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with GLOBAL VISA PROFESSIONALS. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of GLOBAL VISA PROFESSIONALS or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of GLOBAL VISA PROFESSIONALS or third-party trademarks.

  1. Privacy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data. By accepting this Agreement, you also acknowledge and agree to the terms of our Privacy Policy, which is incorporated herein by reference.

  1. Eligibility and User’s Responsibilities
  • You must be at least 18 years old to use our Website and Services.
  • You agree to timely provide accurate and complete information/documents when using our services.
  • You are responsible for maintaining the confidentiality of your account credentials (applicable for User log in profiles created in our Website and any future platform enhancement of our website and database system).

Upon receiving your passport and travel documents, it is your responsibility to verify that:

  • All the necessary visas have been obtained.
  • Visa details match your entry and exit dates.
  • Personal information is accurate.

Please note that even with a visa, entry permission to a country upon User’s arrival is at the discretion of local immigration officials. We recommend securing visas before departure rather than attempting to obtain them upon arrival. We expressly disclaim any and all liability, responsibility, or damages arising from or related to travelers opting for on-arrival visas, including but not limited to denied entry, deportation costs, or any other associated expenses or losses.

Refund requests and supporting documentation must be submitted by the User within thirty (30) days of placing the order. The eligibility for a refund has been outlined in Section 2.4 (a) (b) and (c). Payment and Fees, and GLOBAL VISA PROFESSIONALS reserves the right to verify if all the conditions described are met in order to issue full refund or partial refund.

  1. Termination

This Agreement may be terminated by either Party in case of non-compliance with its clauses by the Parties. We may in our sole discretion, terminate or restrict your use or access to this Website or Services for any reason, including, without limitation, that we believe you have violated the terms of this Agreement.

  1. Indemnification

User agrees to indemnify, defend, and hold harmless Global Visa Professionals , and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, direct losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and direct costs, which result from or arise out of any act or omission of the indemnifying party, its respective affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

  1. Disclaimer of Warranties

The Services are provided by Global Visa Professionals on an “as is” basis. To the maximum extent permitted by law, the parties agree that ALL TERMS IMPLIED BY LAW INCLUDING ANY WARRANTY OR CONDITION AS TO MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE HEREBY EXCLUDED. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, REGARDING THE SERVICES OR THE INFORMATION PROVIDED. WE ARE NOT LIABLE FOR DELAYS, LOSSES, OR DAMAGE CAUSED BY THIRD-PARTY DELIVERY SERVICES, CONSULATES, OR PASSPORT AGENCIES.

  1. Limitation of Liability

GLOBAL VISA PROFESSIONALS’ TOTAL AGGREGATE LIABILITY, WHETHER FOR BREACH OF THIS AGREEMENT WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT, INDEMNIFICATION, OR OTHERWISE, WILL BE LIMITED TO THE DIRECT DAMAGES RECOVERABLE UNDER LAW, BUT NOT TO EXCEED THE PRICE OF THE SERVICES PROVIDED OR USD$500.00 (FIVE HUNDRED DOLLARS), WHICHEVER IS LESS. THIS LIMITATION APPLIES REGARDLESS OF THE NUMBER OF CLAIMS OR INCIDENTS. IN NO EVENT WE WILL BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT, OR THE PERFORMANCE OF SERVICES BY US PURSUANT TO THIS AGREEMENT, HOWEVER IT ARISES, WHETHER FOR BREACH OF THIS AGREEMENT OR IN TORT, NEGLIGENCE, EQUITY OR OTHERWISE. No action for a breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than one year after the accrual of such cause of action except for money due to Global Visa Professionals by the User.

  1. Confidentiality

Confidential information (the "Confidential Information") refers to any data or information relating to the Parties, whether business or personal, which would reasonably be considered to be private or proprietary to the disclosing Party and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to the disclosing Party. The Parties agree that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the receiving Party has obtained, except as authorized by the disclosing Party or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.

  1. Force Majeure

To the extent that either party to this Agreement shall be wholly or partially prevented from the performance of any obligation or duty placed on such party by reason of or through strikes, stoppage of labor, riot, fire, flood, acts of war, insurrection, accident, pandemic, order of any court, act of God, or specific cause reasonably beyond the party's control and not attributable to its neglect or nonfeasance, in such event, the time for the performance of such obligation or duty shall be suspended until such disability to perform is removed. This clause is subject to the delaying Party promptly notifying the other Party in writing of the reason for and likely duration of the delay. The performance of the delaying Party’s obligations, to the extent affected by the delay, must be suspended during the period that the cause persists provided that each Party must use all reasonable efforts to avoid the effect of that cause. If the Force Majeure event continues for a period of more than 90 days from the date of the Notice of Force Majeure Event, the Non-Affected Party shall be entitled, at its sole discretion, to terminate the Agreement. User will pay for the case expenses already incurred by us in the event of termination by the User under this Clause.

  1. Governing Law

This Agreement and any actions arising out or relating to this Agreement, or any transaction or relationship resulting from it, will be governed by the laws of the State of Texas, excluding its choice of law rules requiring application of any other law. Any action to interpret or enforce this Agreement or which arises out of this Agreement must be resolved by binding arbitration in Harris County, Texas in accordance with the Commercial Arbitration Rules of the American Arbitration Association, or if arbitration is waived by both parties in writing, brought in the District Court of Harris County, Texas. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. 

  1. Severability

If any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

  1. Assignment

We may assign or transfer this Agreement, in whole or in part, without the prior consent of User, including to any affiliated entity or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or business related to visa processing services. User may not assign this Agreement or any of its rights or obligations hereunder without our prior written consent. Any unauthorized assignment shall be null and void*.*

  1. Changes and amendments

We reserve the right to modify this Agreement, or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

  1. Acceptance of Terms and Conditions

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

  1. Contact Information

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

info@globalvisapros.com

This document was last updated on November 9th 2025.